1. Agreement to Terms
By accessing and using the Zesty Scrub website (zesty-scrub.com) and our services, you agree to be bound by these Terms of Use. If you do not agree with any part of these terms, you must not use our website or services.
2. Changes to Terms
We reserve the right to modify these Terms of Use at any time. Changes will be effective immediately upon posting to the website. Your continued use of the website after changes are posted constitutes acceptance of the modified terms.
3. Use of Website
3.1 Permitted Use
You may use our website for lawful purposes only. You agree not to:
- Use the website in any way that violates applicable laws or regulations
- Attempt to gain unauthorised access to any portion of the website
- Interfere with or disrupt the website or servers
- Transmit viruses, malware, or other harmful code
- Collect or harvest personal information about other users
- Use automated systems to access the website without permission
3.2 Account Security
If you create an account, you are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.
4. Booking and Services
4.1 Booking Process
When you book an appointment through our website:
- You must provide accurate and complete information
- Your booking request is subject to our confirmation
- We will confirm your appointment via email within 24 hours
- A contract is formed when we confirm your booking
4.2 Service Terms
- All services are subject to our professional assessment of your pet's condition
- We reserve the right to refuse service if we believe it would be unsafe or inappropriate
- Additional charges may apply if your pet requires extra care or extended time
- You must disclose any relevant health conditions or behavioural issues
4.3 Pricing
- Prices displayed on our website are in British Pounds (GBP)
- Prices are subject to change without notice
- The price confirmed at booking is the price you will pay
- Payment is due at the time of service
4.4 Cancellations and Rescheduling
- You may cancel or reschedule with 24 hours' notice without charge
- Cancellations with less than 24 hours' notice may incur a cancellation fee
- Repeated no-shows may result in denial of future bookings
- We reserve the right to cancel appointments due to unforeseen circumstances
5. Intellectual Property
5.1 Our Content
All content on this website, including text, graphics, logos, images, and software, is the property of Zesty Scrub or its content suppliers and is protected by UK and international copyright laws.
5.2 Limited License
We grant you a limited, non-exclusive, non-transferable license to access and use the website for personal, non-commercial purposes. You may not:
- Reproduce, distribute, or modify website content without permission
- Use content for commercial purposes without written consent
- Remove copyright or proprietary notices
6. User-Generated Content
If you submit reviews, comments, or other content to our website:
- You grant us a non-exclusive, royalty-free license to use, reproduce, and display the content
- You represent that you own or have the right to submit the content
- You agree not to submit defamatory, offensive, or illegal content
- We reserve the right to remove any content at our discretion
7. Liability and Disclaimers
7.1 Service Disclaimer
While we strive to provide excellent care, we cannot guarantee specific outcomes. Pet grooming involves inherent risks, and we are not liable for:
- Pre-existing health conditions that become apparent during grooming
- Normal grooming risks (minor nicks, skin irritation from products)
- Behavioural reactions of your pet
7.2 Website Disclaimer
Our website is provided "as is" without warranties of any kind. We do not warrant that:
- The website will be uninterrupted or error-free
- Defects will be corrected
- The website is free from viruses or harmful components
7.3 Limitation of Liability
To the fullest extent permitted by law, Zesty Scrub shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or services.
8. Pet Owner Responsibilities
As a pet owner, you agree to:
- Ensure your pet is up to date with vaccinations
- Disclose any health conditions, injuries, or behavioural issues
- Inform us of any allergies or sensitivities
- Ensure your pet is free from contagious parasites or diseases
- Collect your pet promptly at the scheduled time
9. Health and Safety
We reserve the right to:
- Refuse service to pets that pose a health or safety risk
- Terminate a grooming session if your pet becomes dangerously aggressive
- Seek emergency veterinary care if your pet becomes ill or injured, and you will be responsible for any veterinary costs
10. Privacy
Your use of our website and services is also governed by our Privacy Policy. Please review it to understand how we collect and use your personal information.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the content or practices of these external sites. Your use of third-party websites is at your own risk.
12. Indemnification
You agree to indemnify and hold Zesty Scrub harmless from any claims, damages, or expenses arising from:
- Your violation of these Terms of Use
- Your pet's actions or behaviour
- Any inaccurate or incomplete information you provide
13. Governing Law
These Terms of Use are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
14. Severability
If any provision of these Terms of Use is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
15. Entire Agreement
These Terms of Use, together with our Privacy Policy, constitute the entire agreement between you and Zesty Scrub regarding your use of our website and services.
16. Contact Information
If you have questions about these Terms of Use, please contact us:
Email: [email protected]
Address: 45 Meadowbrook Lane, Kensington, London, W8 6TQ, United Kingdom
17. Acceptance
By using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use.