Privacy Policy

1. Introduction

Zesty Scrub ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website zesty-scrub.com and use our pet grooming services.

2. Information We Collect

2.1 Personal Information

When you book an appointment or contact us, we may collect:

• Your name and email address
• Pet information (name, type, breed, special requirements)
• Any additional information you provide in booking forms or communications

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• Browser type and version
• Operating system
• IP address
• Pages visited and time spent on pages
• Referring website addresses

3. How We Use Your Information

We use the information we collect to:

• Process and confirm your booking requests
• Communicate with you about your appointments
• Provide customer support and respond to inquiries
• Improve our website and services
• Send you service updates and promotional materials (with your consent)
• Comply with legal obligations

4. Legal Basis for Processing

We process your personal data based on:

• Contract performance: To fulfil our service agreement with you
• Legitimate interests: To improve our services and communicate with customers
• Consent: For marketing communications (which you can withdraw at any time)
• Legal compliance: To meet regulatory requirements

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Service providers: Third parties who assist in operating our website and providing services (e.g., email service providers)
• Legal requirements: When required by law or to protect our rights
• Business transfers: In connection with any merger, sale, or acquisition of all or part of our business

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.

7. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Booking records are typically retained for 3 years.

8. Your Rights

Under UK GDPR, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your data
• Restriction: Request limitation of processing
• Portability: Receive your data in a structured format
• Objection: Object to processing based on legitimate interests
• Withdraw consent: Withdraw consent for marketing at any time

To exercise these rights, contact us at [email protected].

9. Cookies

We use cookies to enhance your browsing experience. For detailed information, please see our Cookies Policy.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

11. Children's Privacy

Our services are not directed at children under 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by a revised "Last updated" date. We encourage you to review this policy periodically.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Email: [email protected]
Address: 45 Meadowbrook Lane, Kensington, London, W8 6TQ, United Kingdom

14. Complaints

If you believe we have not handled your personal data properly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Website: ico.org.uk
Helpline: 0303 123 1113